Returns
At jesperjunior.fi, we want you to be completely satisfied with the products you order. That’s why you always have a 14-day right of return. Returned products must be in their original condition – unused, with all tags and original packaging included.
If you have received the wrong item, or have any questions about your order, please contact our customer service team at asiakaspalvelu@jesperjunior.fi to speed up the process.
Please note: For hygiene reasons, underwear, socks, and tights cannot be returned.
Before Returning – Submit a Return Notification
Before sending the products back, please submit a return notification electronically:
- Log in to your customer account in our online store. If you do not have an account, register using the same email address you used when placing the order.
- Select “Orders” and choose the order for which you want to make a return.
- In the return view, select the products you wish to return and create a customer return.
If you do not wish to submit the return electronically, please fill in the return form carefully and include it in the shipment.
How to Return Products
When returning items, please use the same packaging the products arrived in, if possible. Include the return form that came with your shipment and fill it in carefully.
Step 1: Packaging
When returning products, preferably use the same packaging in which the products arrived. Use the original package whenever possible. If you have not submitted an electronic return notification, include the completed return form with the shipment.
Step 2: Shipping
In Finland:
Step 2: Shipping
Returns within Finland
Orders Delivered via PostNord:
- Use the return label included in the shipment.
- Leave the package at the nearest PostNord service point.
- Request and keep the receipt until the return has been processed.
Orders Delivered via Posti:
- Use the return label included in the shipment.
- If the return label is missing, send the package to:
Asiakaspalautus / Jesper Junior
630659
- Leave the package at the nearest Posti service point.
- Leave the package at the nearest Posti service point.
Returns and complaints are free of charge. However, please note that as the customer, you are financially responsible for ensuring that the return shipment reaches us.
Free returns are only possible in FInland through full-service Posti, PostNord, and Matkahuolto service points.
Online Orders to Jesper Junior Stores
You can also return your online order to any Jesper Junior retail store. Please bring the packing slip with your return.
Once the return has been processed, your refund will be issued to the original payment method.
Please note: Refunds are not issued at the store checkout counters.
You can also exchange products in-store, provided the desired item and size are available.
Returns for Orders Shipped Outside of Finland
Returns for orders shipped outside Finland are not free of charge. The return shipping must be paid by the customer.
Please send the return to:
Jesper Junior
Lyhtytie 5
00750 Helsinki
FINLAND
Refunds for Returned Products
We will issue your refund within 14 days of receiving your return. The refund will always be made to the original payment method used during purchase.
If you purchased products as part of a bundle offer, such as “Buy 3, Pay for 2,” and choose to return one or more items, the discount will no longer apply. You will then pay the full price for the items you keep.
Products bought from Jesper Junior store
Regular-priced products may be returned within 14 days of purchase at any Jesper Junior store, provided the original receipt is presented.
Sale items cannot be refunded. They may only be exchanged for another product or for a Jesper Junior gift card.
Complaints & Faulty Items
We guarantee that all items leave our warehouse in perfect condition.
If, for any reason, you receive a faulty or incorrect item, please contact our customer service as soon as possible, and no later than 14 days after delivery.
We will cover all return or replacement shipping costs in the case of a defect or shipping error.
In complaint cases, the product may be inspected and, in some cases, sent to the importer for further evaluation.
Contact information
For all return or complaint inquiries, please contact us by email:
asiakaspalvelu@jesperjunior.fi
